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Customer Experience Management Methodology & Tool-Kit

Customer Experience Management Methodology & Tool-Kit

We have partnered up with Diane Magers, a customer experience management

Customer Experience Management Tool-Kit

Customer Experience Management Tool-Kit

We are planning a new consulting methodology and tool-kit around Customer Experience Management.

Customer Journey Mapping

Customer Journey Mapping

WIth the development of our Customer Experience Management (CEM) methodology & tool-kit in development, a lot of our focus recently has been on

CRM Methodology & Tool-Kit

CRM Methodology & Tool-Kit

We are just about to dive into building a CRM methodology and tool-kit. If anyone would like to contribute ideas, tools, approaches, etc.