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Customer Experience Management Methodology & Tool-Kit
We have partnered up with Diane Magers, a customer experience management
CJM Importance in 2015
Customer Journey Mapping has become my recent obesession and rightly so as we move into 2015 and I realize day after day how just how competitive t
Customer Experience Management Tool-Kit
We are planning a new consulting methodology and tool-kit around Customer Experience Management.
Customer Journey Mapping
WIth the development of our Customer Experience Management (CEM) methodology & tool-kit in development, a lot of our focus recently has been on
Ryan Air Makes Customer Service Improvements
Bloomberg reports how Ryan Air is continuing to ‘adjust practices that had become synonymous with the airline’s notoriously abrasive style’. Today
Tesco chairman says customer experience is paramount after...
When the power of social media impacts the boardroom. Here's the story...
5 Ways to Build a Great Business Reputation
Bottom line: exceptional customer experiences make your reputation a good one.
4 Tips to Improve Customer Service
Many companies don’t give enough of their time and money to customer service, which I think is a huge mistake.
CRM Methodology & Tool-Kit
We are just about to dive into building a CRM methodology and tool-kit. If anyone would like to contribute ideas, tools, approaches, etc.