What's the right set of KPIs for a CMO scorecard?
Expert
Jerry Rackley
Expert
- Jun 21, 2013 3:20 PM
I don’t believe there is a “one-size fits all” CMO scorecard, although there are certainly some commonalities. While the precise set of KPIs will vary from one organization to another, I think the elements that merit inclusion are:
- Financial - should be obvious.
- Workforce - skills and development of the team.
- Customers - satisfaction, retention or some other valid indicator.
- Products or Services - loyalty, usage, adoption or perhaps satisfaction.
- Market/Industry - market share, competitiveness, etc.
- Processes - measures of key processes such as lead generation.
- Cultural health - health of the culture, buy-in to the vision, etc.
- Brand - loyalty, equity, thought leadership, awareness, etc.
Which KPIs do you think belong on a CMOs scorecard?
Resource Reference
A worksheet that provides lots of common examples of Key Performance Indicators (KPIs).