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Customer Satisfaction Survey
A survey template to help you benchmark current levels of satisfaction.
Brand Loyalty Advantage
Read this guide to learn how to increase your brands awareness and how to ensure your customers stay loyal to your business.
Brand Loyalty Dashboard
Use this tool to define, track, and report on your key brand loyalty metrics.
eWorkshop: Creating Brand Loyalists
This eWorkshop will explore what Brand Loyalty is, how to measure it and how to put a plan in place to turn more of your customers into Brand Loyalists.
Customer Experience Management Assessment
Use this tool to analyze customer experience management (CEM) maturity in your organization.
Calculating Customer Lifetime Value
This guide will help you learn what customer lifetime value (CLV) is, and how to calculate it in order to benefit your organization.
Customer Lifetime Value Calculator
Use this tool to determine your company's customer lifetime value considering the following factors: Retention Rate, Referral Rate, Interest Rate, # Orders, Average Order Size, Risk Factor, Acquisition Cost, Marketing Cost and Incentives. This tool will automatically calculate the following: Total Customers, Annual Revenue, Costs, Net Revenue, NPV Revenue and Lifetime Value.
Data Enhancement
Read this How-To Guide outlines to learn what Data Enhancement is and how Data Enhancement can benefit your organization.
eWorkshop: Lifecycle Marketing - Producing Better Engagement, Retention and Increased Revenue
Join Demand Metric Chief Analyst Jerry Rackley as he shares 10 key success factors and a 3 step action plan for implementing a customer lifecycle marketing strategy.