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Demand Metric, in partnership with Vanilla Forums, set out to learn what the customer support landscape looks like and how effective crowd based, self-service support channels are working.
Use this template to manage your shopper and consumer behavioral insights collection effort.
Using data-driven results from a benchmark study, DNN and Demand Metric share top reasons to consider a branded online community.
This video infographic provides statistics and best practices for lifecycle marketing.
This How-To Guide has been designed to help you improve the conversion rate of marketing campaigns by aligning tactics and calls-to-action to customer journeys.
This guide will help you learn what customer lifetime value (CLV) is, and how to calculate it in order to benefit your organization.
A guide to help you evaluate if a hosted CRM is right for your mid-sized business.
A guide to help you assess your current benchmark on customer satisfaction in order to retain customers.
A guide to help you evaluate if you company is ready to begin a CRM initiative.
A guide to help you understand and develop a customer-centric point of view in your company.
This guide provides practical advice for adopting a customer-centric business strategy.
A template to quickly document the role and responsibilities for this position.
A template that documents the service level agreement (SLA) between the company and customer.
A checklist with links to tools and best practices for increased focus on customers.